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Privacy and Data Protection

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Your privacy is important to us, and we are committed to protecting your personal data in accordance with applicable data protection laws, specifically the General Data Protection Regulation (GDPR), which came into effect on 25 May 2018.

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This privacy policy explains how we collect, use, and share your personal data, the purposes for which we process it, and with whom it may be shared. It also outlines your rights concerning your personal data. We advise you to read this policy thoroughly.

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We may need to update this policy periodically. The most current version is available here on our website, and we recommend reviewing it regularly. You can also request a copy of the latest version from us.

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Please Note

 

By using our services, visiting our website, and providing us with your personal data, you acknowledge and agree that your data will be processed as described in this privacy policy.

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Whose Personal Data Do We Collect?

We collect personal data from individuals such as customers, website visitors, subscribers, supporters, friends, newsletter recipients, event participants, job applicants, auditors, and anyone contacting us via phone, post, or email.

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How Do We Collect Your Data?

We gather your personal data in various ways:

 

• Directly from you: for example, when you sign up for newsletters or events, become a subscriber or supporter, create an account on our website, apply for a job, or register for an audition.

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• Through interactions with our website: such as completing contact forms or through cookies, when you opt in to receive newsletters or other services.

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• From third parties: such as organisations we work with, including venue leasing agents.

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• Public sources: like company registries or websites, and through our research.

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What Data Do We Collect and Why?

Here’s an overview of the personal data we collect, the purposes for which we use it, and the legal basis for processing:

 

• Name, address, phone number, email, and other contact details  

  Purpose: Account creation, managing requests, customer administration, processing applications, and marketing (e.g. sending newsletters).

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• Gender and date of birth

Purpose: Reporting audience demographics to funding bodies, customer administration, and marketing.

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•  Photograph

  Purpose: You may choose to upload a photo when submitting applications or audition registrations.

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• Bank or credit card details  

  Purpose: Processing transactions or donations, financial administration, and meeting legal requirements.

 

• Purchase history

  Purpose: Marketing and promotional purposes.

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• IP address and website browsing behaviour

  Purpose To analyse website usage, improve the user experience, and for marketing purposes.

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• Opt-in/Opt-out preferences 

  Purpose: Managing your marketing consent.

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• Security footage 

  Purpose: Protecting our property, operations, and staff.

 

Legal Bases: We process your data based on the fulfillment of contracts (e.g. transactions, sponsorship agreements), legitimate interests (e.g. sending marketing communications), legal obligations, or your consent.

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Who Do We Share Your Data With

In certain situations, we may share your personal data with third parties, such as service providers (e.g. IT providers or postal services) or external partners like venue agents. Most data sharing occurs within the European Economic Area (EEA).

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If we need to transfer data outside the EEA, we ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission. Where necessary, we also implement data processing agreements to ensure appropriate protection of your personal data.

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How Long Do We Retain Your Data

We will retain your personal data for the duration of our relationship (e.g. customer or supplier). Once this relationship ends, your data will be deleted within a month. However, we may retain some details, such as your email address, to respect your marketing preferences, such as if you’ve opted out of receiving newsletters.

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If you apply for a job or audition, we will retain your data for up to one year after the process concludes, provided you have given consent. If you do not provide consent, your data will be deleted within four weeks after the application process ends.

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We only retain personal data for as long as necessary for the purposes outlined in Section 5, unless required by law or for legal defense purposes.

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How Do We Protect Your Data?

We have implemented necessary administrative, technical, and organisational measures to ensure an appropriate level of security for the personal data we process. These measures protect your data from destruction, loss, alteration, unauthorised access, or disclosure.

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We also aim to keep your data accurate and up to date. Please inform us of any changes to your personal details, such as contact information, so we can update our records.

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Your Rights

You have the following rights concerning your personal data:

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• Access your personal data.

• Correct any inaccurate or incomplete data.

• Request deletion of your data (“right to be forgotten”).

• Restrict the processing of your data.

• Object to the processing of your data.

• Receive your data in a portable format and transfer it to another party.

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For more information or to exercise your rights, please contact us via the contact page on our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

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Photography, Video, and Recordings

 

• Photography and Video: We occasionally take photos or record videos at events within our venue for promotional purposes, which may be published on our website or social media. If you prefer not to be photographed or filmed, please inform our staff or the photographer.

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• Performance Recordings: We may record live performances. While audience members are not the focus, it is possible you may appear in the background. If you do not wish to be included, please email us before the event.

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Contact Information

If you have any questions, comments, or concerns about this privacy policy or the way we process your personal data, please contact us through the contact page on our website. 

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Updated 16.10.2024